Terms of Service

1. Parties and Agreement

Service provider: MB Gaspadorius (company code 307203127), located at V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania (hereinafter – We, the Service Provider). Company director: Vytautas Bernatavičius, director. The Service recipient is a natural or legal person using our services (hereinafter – You, the Client). These Terms of Service (hereinafter – the Terms) constitute an agreement between the parties and apply to all our paid and free services.

2. Agreement to Terms

By registering and using our services, you confirm that you have read these Terms and agree to be bound by them. If you do not agree with the Terms, you may not use our services. By clicking the registration button, you confirm your consent electronically in accordance with Article 6.917 of the Civil Code of the Republic of Lithuania.

3. Service Description

We provide digital marketing, CRM, social media management, Google review collection, reputation management, SEO optimization and related services. The exact scope of services is specified in a separate service agreement or order. Services are provided online through our platform solinagency.com.

4. Fees and Payment

Service prices are listed on our website pricing page. Payments are made in advance for the billing period (monthly or yearly). All prices are in euros (€) including value added tax (VAT) where applicable. Invoices are issued in accordance with the Lithuanian Accounting Law. By using the services, you acknowledge that prices may change with prior notice by email at least 30 days before the change takes effect.

5. Free Trial

We may offer a 14-day free trial period. No credit card is required during this period. Upon expiration of the trial period, if you do not subscribe to a paid plan, access is automatically terminated without any charges.

6. Cancellation and Refunds (Lithuanian Consumer Protection Law)

In accordance with Article 5.55 of the Lithuanian Law on Consumer Rights Protection, a consumer has the right to withdraw from a distance contract within 14 days of its conclusion, except in cases where the service has already begun with the consumer's prior consent. A cancellation request can be submitted by email to support@solinagency.com. Refunds are processed within 14 days of receiving the request.

7. User Accounts and Responsibility

When creating an account, you must provide accurate, complete, and current information. You are responsible for the security of your account and password, and for all activity occurring under your account. You must notify us immediately by email of any unauthorized use of your account.

8. Limitation of Liability

In accordance with Article 6.210 of the Civil Code of the Republic of Lithuania, our liability for damages arising from the use of services is limited to the amount you paid for services in the last 12 months. We are not liable for indirect damages, including lost revenue or data loss, except where required by Lithuanian law.

9. Intellectual Property

All website content, logos, designs, and software belong to MB Gaspadorius or our licensors. You receive a limited, non-transferable license to use the services for your business. Copying, distributing, or commercial use of the services without our written consent is prohibited under the Lithuanian Law on Copyright and Related Rights.

10. Dispute Resolution (Lithuanian Consumer Protection Law)

All disputes are resolved through negotiation. If no agreement is reached, the dispute is heard in the courts of the Republic of Lithuania in accordance with the Lithuanian Civil Procedure Code. Consumers also have the right to contact the State Consumer Rights Protection Authority (SCRPA) or use the EU Online Dispute Resolution (ODR) platform. SCRPA contacts: Vilniaus g. 25, Vilnius, LT-01402, email: vvtat@vvtat.lrv.lt

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Lithuania. Any disputes are resolved in the courts of the Republic of Lithuania, unless otherwise provided by law.

13. SMS and A2P Messaging Compliance

We send SMS messages (A2P – Application-to-Person) only with your prior consent or where necessary for contract performance. We comply with the Law on Electronic Communications of the Republic of Lithuania, the General Data Protection Regulation (GDPR), and telecommunications carrier requirements.

• Consent (Opt-in): We begin sending SMS messages only after receiving your active consent — by filling out a form and checking the opt-in box, confirming via double opt-in by email, or initiating a conversation with us. Consent covers marketing, operational reminders (e.g., appointments), and service notifications.
• Opt-out: You may opt out of SMS messages at any time by replying STOP to any message you receive. After replying STOP, you will no longer receive new marketing SMS messages. Replying HELP will provide help information and contact details. Opt-out does not apply to essential operational messages (e.g., appointment confirmations) that we may send under contract.
• Help (HELP): Replying HELP will provide information on how to opt out and how to contact us. You can also email support@solinagency.com or call +370 668 41373.
• Message frequency: We send marketing SMS no more than 4–8 messages per month. The frequency of operational messages depends on your use of services (e.g., number of appointments).
• Cost notice: Standard message and data rates may apply according to your mobile carrier's rates. We do not cover your carrier charges for received messages.
• Carrier compliance: Our SMS campaigns comply with Lithuanian telecommunications carrier (Telia, Bitė, Tele2) and international carrier requirements. In the US market, we comply with CTIA A2P 10DLC requirements and the TCPA (Telephone Consumer Protection Act). We do not use spoofing or fraud practices.
• Data usage: We use your phone number only for sending SMS, identification, and service-related communication. We never buy or sell your number to third parties.
• Support: For SMS messaging questions, contact support@solinagency.com or +370 668 41373 (Mon–Fri 9:00 AM–6:00 PM EET).

12. Changes to Terms

We reserve the right to change these Terms at any time. We will notify you of material changes by email and on our website at least 30 days before they take effect. By continuing to use the services after the changes, you agree to the updated Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at:
Email: support@solinagency.com