Privacy Policy

This privacy policy (hereinafter – the Policy) sets out how the company MB Gaspadorius (hereinafter – We, the Data Controller) collects, uses, stores and processes your personal data when you use our website solinagency.com and our services. The Policy is governed by the Law on Legal Protection of Personal Data of the Republic of Lithuania and the General Data Protection Regulation (GDPR – EU 2016/679).

1. Data Controller

The data controller of this website and services is:

• Company name: MB Gaspadorius
• Company code: 307203127 (Lithuanian company registry)
• Address: V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania
• Email: support@solinagency.com
• Phone: +370 668 41373

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties.

3. Legal Basis (GDPR Art. 6)

We process your personal data only on lawful bases set out in Article 6 of the GDPR:

• Contract performance — data necessary to enter into and perform a contract with you (e.g., service provision).
• Legitimate interest — processing necessary for our legitimate interests (e.g., service security and improvement), where your interests and fundamental rights do not override those interests.
• Legal obligation — processing necessary to comply with Lithuanian legal requirements (e.g., accounting).
• Consent — data processed based on your clear, freely given and informed consent (e.g., for marketing purposes). You can withdraw consent at any time.

4. Data Retention Period

We retain personal data only for as long as necessary for the purposes for which it was collected. Service contract data is retained in accordance with the Lithuanian Accounting Law (10 years). Marketing data is retained until consent is withdrawn. Website usage data (log files) is retained for up to 12 months.

5. Data Security

We have implemented appropriate technical and organizational security measures (encryption, access control, password management) to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way. We limit access to personal data to those employees who have a business need to know.

6. Cookies

Our website uses cookies to ensure proper site functionality and to analyze visitor traffic. Cookies are categorized as: essential (technical), analytical (Google Analytics), and marketing. Before installing non-essential cookies, we ask for your consent, which you can withdraw at any time via cookie settings.

7. Disclosure to Third Parties

We may share your personal data with trusted service providers who help us deliver services (e.g., payment processors, email service providers, CRM systems). These providers act as data processors under contracts and comply with GDPR requirements. We do not buy or sell data.

8. Data Transfers Outside the EU

Some of our service providers may process data outside the EU (e.g., USA). In such cases, we ensure that data transfers comply with GDPR Articles 44–49 (e.g., Adequacy Decision or Standard Contractual Clauses).

9. Your Rights (GDPR and Lithuanian Law)

Under GDPR and Lithuanian data protection law, you have the following rights:

• Right to access your personal data.
• Right to rectify inaccurate or incorrect data.
• Right to erasure (right to be forgotten).
• Right to object to processing.
• Right to restrict processing.
• Right to data portability.
• Right to withdraw consent at any time.

To exercise these rights, contact us at support@solinagency.com. We will respond within 30 days in accordance with GDPR Art. 12.

10. Filing a Complaint

If you believe we are violating your privacy rights, you have the right to file a complaint with the State Data Protection Inspectorate of Lithuania (VDAI):

VDAI address: Office of the Government of the Republic of Lithuania, Gedimino pr. 11, Vilnius, LT-01104. Email: ada@ada.lt. Website: vdai.lrv.lt

11. Children's Data

Our services are not intended for individuals under 16 years of age. Any children's data collected inadvertently will be deleted immediately.

13. SMS and A2P Messaging Compliance

We send SMS messages (A2P – Application-to-Person) only with your prior consent or where necessary for contract performance. We comply with the Law on Electronic Communications of the Republic of Lithuania, the General Data Protection Regulation (GDPR), and telecommunications carrier requirements.

• Consent (Opt-in): We begin sending SMS messages only after receiving your active consent — by filling out a form and checking the opt-in box, confirming via double opt-in by email, or initiating a conversation with us. Consent covers marketing, operational reminders (e.g., appointments), and service notifications.
• Opt-out: You may opt out of SMS messages at any time by replying STOP to any message you receive. After replying STOP, you will no longer receive new marketing SMS messages. Replying HELP will provide help information and contact details. Opt-out does not apply to essential operational messages (e.g., appointment confirmations) that we may send under contract.
• Help (HELP): Replying HELP will provide information on how to opt out and how to contact us. You can also email support@solinagency.com or call +370 668 41373.
• Message frequency: We send marketing SMS no more than 4–8 messages per month. The frequency of operational messages depends on your use of services (e.g., number of appointments).
• Cost notice: Standard message and data rates may apply according to your mobile carrier's rates. We do not cover your carrier charges for received messages.
• Carrier compliance: Our SMS campaigns comply with Lithuanian telecommunications carrier (Telia, Bitė, Tele2) and international carrier requirements. In the US market, we comply with CTIA A2P 10DLC requirements and the TCPA (Telephone Consumer Protection Act). We do not use spoofing or fraud practices.
• Data usage: We use your phone number only for sending SMS, identification, and service-related communication. We never buy or sell your number to third parties.
• Support: For SMS messaging questions, contact support@solinagency.com or +370 668 41373 (Mon–Fri 9:00 AM–6:00 PM EET).

12. Contact Information

If you have any questions about this Privacy Policy, please contact us at:
Email: support@solinagency.com